Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 7 days of delivery for a full refund or exchange.

To be eligible for a return, items must:

• Be unused and in the same condition as received
• Be in original packaging with all tags attached
• Include the original receipt or proof of purchase
• Not be damaged or altered in any way

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids
• Custom or personalized items
• Digital products or downloadable software
• Items marked as "Final Sale" or "Non-Returnable"

3. Return Process

To initiate a return:

1. Contact our customer support team within 7 days of delivery
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Pack the item securely in original packaging
5. Ship the item to the provided return address

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Processing

Once we receive and inspect your returned item:

• We will send you an email notification of receipt
• Inspection will be completed within 3-5 business days
• If approved, refund will be processed to your original payment method
• Refunds typically appear within 7-10 business days

Partial Refunds: In some cases, only partial refunds may be granted for items not in original condition or missing parts not due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details.

For size or color exchanges, we recommend returning the original item and placing a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• Do not use or alter the item
• We will arrange for a replacement or full refund
• Return shipping will be covered by us

7. Cancellations

You may cancel your order before it has been shipped. Once shipped, you must follow the return process.

To cancel an order, contact us immediately with your order number.

8. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank
• If still not received, contact us at refunds@chennaishoppings.com

9. Contact Information

For questions about returns and refunds: